Shipping and refunds

UK shipping:

We used to provide free delivery within the UK by incorporating the postal charges into each items total sale price.  However we found this was not giving our customers the best deal as many people ordered multiple items at a single time, therefore unknowingly paying multiple postal charges when the combined shipping cost was higher than needed.

To combat this we have now deducted the postal charges from each individual item and automatically calculate it at the end through the shopping cart.  Some shipping costs may seem high and this is often a reflection of the length of item ordered like a 90cm speargun being about 150cm -160cm when wrapped due to the length of the spear.

While we have no control over the costs to send you your item please rest assured that are continuously shopping around to find you the best deal.

International shipping outside of the UK:

Most international orders can be sent at the same price as what is quoted at the check out stage as often there is not too much difference in price, especially around Europe.

Should your items need additional postage then we will contact you immediately (normally via email) and let you know.  If the cost is too much then we will refund your order for you straight away without question.

We have the ability to automate the international shipping rates however again we find it to be inaccurate and often doesn’t suggest the best rate we can get you.

We obtain each and every shipping quote through a site that checks for the best deal from *all* major couriers.  We do this to be able to offer you the best deal, each and every time

Refunds:

We offer a no quibble guarantee for any product returned within 30 days provided that it is returned in its original packaging and condition.

If the item returned is faulty, we will cover the cost of return postage. You must contact us in advance of returning an item so that we can arrange an appropriate returns service. We consider a product to be faulty if it is not of satisfactory quality (i.e. what a reasonable person would be happy with, taking into account all relevant factors such as the item’s price), fit for the purpose for which it is intended and/or it does not last a reasonable amount of time, allowing for normal wear and tear.

We will refund, replace or repair any products which have defective manufacturing within 6 months of purchase. This time period may be extended, depending on the manufacturer’s warranty.

We are not able to offer refunds for accidental damage or damage caused through misuse.

Where products are ordered in a bundle and one item is returned, we will price the retained items at full price when calculating your refund. This is because we can only afford to offer the significant discounts on a bundle if its contents are purchased together.

Please email us on enquiries@spearfishing.co.uk and we will be happy to discuss individual circumstances.