Our shipping and refunds policies form part of our terms.
We used to provide free delivery within the UK by incorporating the postal charges into each items total sale price. However we found this was not giving our customers the best deal as many people ordered multiple items at a single time, therefore unknowingly paying multiple postal charges when the combined shipping cost was higher than needed.
To combat this we have now deducted the postal charges from each individual item and automatically calculate it at the end through the shopping cart. Some shipping costs may seem high and this is often a reflection of the length of item ordered like a 90cm speargun being about 130cm -140cm when wrapped due to the length of the spear.
While we have no control over the costs to send you your item please rest assured that are continuously shopping around to find you the best deal.
We attempt to get everything packed up and out with the courier within 24 hours, but please note, in the height of the season, we may be backlogged and sometimes orders can take a few days to get processed. If you select DHL next day delivery, the courier will attempt to deliver next day, and do so in most instances, but they make no guarantees that they will.
Smaller items, less than 2kg, and smaller than 45x35x16cm can be sent with Post Office 1st class for a cheaper rate. 1st class delivery is a 1-3 day delivery.
Channel Island shipping:
To ship to the channel islands, please input your country as either Jersey, or Guernsey, depending on where you are. You will have accurate shipping quotes, and the VAT will be removed from your order. If you input “United Kingdom” as your country, you’ll be charged VAT and have incorrect shipping prices.
International shipping outside of the UK:
We have partnered with DHL Express to offer the best service across the globe. Though they may be slightly higher in cost, you know your parcel is safe in their hands. We find with services provided by FedEx, DPD and others, issues occur regularly due to the nature of the items. Spearguns are often misinterpreted as guns, and will be held by customs asking for licenses, which are never actually needed. And packages may get returned to us. We have never encountered this issue, or other issues, with DHL. We do offer cheaper, more unreliable shipping options if you would like the gamble. If your country does not have any shipping quotes, we are working on it but please contact us to get quotes before placing your order.
If you feel the price of shipping to your country is too expensive this may be because our prices are for set box sizes due to the vast range of items we stock, so please contact us for a more accurate quote before ordering.
As much as we try and get international shipping prices right, they can fluctuate. Should your items need additional postage then we will contact you immediately (normally via email) and let you know. If the cost is too much then we will refund your order for you straight away without question.
We can provide quotes for other couriers, if they aren’t listed, if you preferred, but the ones on the checkout page are usually the cheapest and most reliable.
Please note your order may be subject to customs tax that your government implements when importing. We are not accountable for the charges and if you feel the charges are unfair, you will have to take this up with the courier. If failure to pay customs means the parcel is returned back to us, we will not be able to cover the cost to resend the parcel, or be able to refund the postage.
Please note that international returns are at your own cost unless the item received is faulty so please take care to choose the right sized item when it comes to things like fins and wetsuits, please contact us for advice before hand to minimize the risk of having to return.
DHL Express offers an insured option for an added £12 for contents up to £800 and we can quote for higher value insurance if required, as much as DHL Express is the most reliable courier we have used so far for international delivery issues can still happen so we would recommend paying for the insured option.
If you wish to use your own courier, please get in contact.
We offer a no quibble guarantee for any product returned within 30 days provided that it is returned in its original packaging and condition.
If the item returned is faulty, we will cover the cost of return postage. You must contact us in advance of returning an item so that we can arrange an appropriate returns service. We consider a product to be faulty if it is not of satisfactory quality (i.e. what a reasonable person would be happy with, taking into account all relevant factors such as the item’s price), fit for the purpose for which it is intended and/or it does not last a reasonable amount of time, allowing for normal wear and tear.
We will refund, replace or repair any products which have defective manufacturing within 6 months of purchase. This time period may be extended, depending on the manufacturer’s warranty.
We are not able to offer refunds for accidental damage or damage caused through misuse.
Where products are ordered in a bundle and one item is returned, we will price the retained items at full price when calculating your refund. This is because we can only afford to offer the significant discounts on a bundle if its contents are purchased together.
Services are a type of bespoke customisation and are therefore non-refundable.
Please email us on email@example.com and we will be happy to discuss individual circumstances.
Distribution of certain Brands:
We are unable to distribute the following brands
Rob Allen to any country in this list
Pathos, Picasso & Epsealon to the USA.
We are able to ship to any of these locations with these brands provided we have the specific permission from the distributor in the region. We do apologise for any inconvenience caused
If you have placed an order for in stock items along with backorder items, we will hold the shipment until the back order items come into stock. We are unfortunately unable to cover the cost of a second delivery due to this. If you want your in stock items asap, I would advise to contact us to arrange payment for a second shipment to occur. If your backorder items take longer than the allotted time frame provided in your emails, we will ship out your in stock items free of charge. We try to get items in stock as soon as we can, however, due to customs, couriers, suppliers and many other factors, there can be delays. Thank you for your understanding