Our shipping and refunds policies form part of our terms.
We used to provide free delivery within the UK by incorporating the postal charges into each items total sale price. However we found this was not giving our customers the best deal as many people ordered multiple items at a single time, therefore unknowingly paying multiple postal charges when the combined shipping cost was higher than needed.
To combat this we have now deducted the postal charges from each individual item and automatically calculate it at the end through the shopping cart. Some shipping costs may seem high and this is often a reflection of the length of item ordered like a 90cm speargun being about 130cm -140cm when wrapped due to the length of the spear.
While we have no control over the costs to send you your item please rest assured that are continuously shopping around to find you the best deal.
Channel Island shipping:
To ship to the channel islands, please input your country as either Jersey, or Guernsey, depending on where you are. You will have accurate shipping quotes, and the VAT will be removed from your order. If you input “United Kingdom” as your country, you’ll be charged VAT and have incorrect shipping prices.
International shipping outside of the UK:
We have partnered with DHL Express to offer the best service across the globe. Though they may be slightly higher in cost, you know your parcel is safe in their hands. We find with services provided by FedEx, DPD and others, issues occur regularly due to the nature of the items. Spearguns are often misinterpreted as guns, and will be held by customs asking for licenses, which are never actually needed. And packages may get returned to us. We have never encountered this issue, or other issues, with DHL. We do offer cheaper, more unreliable shipping options if you would like the gamble. If your country does not have any shipping quotes, we are working on it but please contact us to get quotes before placing your order.
As much as we try and get international shipping prices right, they can fluctuate. Should your items need additional postage then we will contact you immediately (normally via email) and let you know. If the cost is too much then we will refund your order for you straight away without question.
We can provide quotes for other couriers, if they aren’t listed, if you preferred, but the ones on the checkout page are usually the cheapest and most reliable.
Please note your order may be subject to customs tax that your government implements when importing. We are not accountable for the charges and if you feel the charges are unfair, you will have to take this up with the courier. If failure to pay customs means the parcel is returned back to us, we will not be able to cover the cost to resend the parcel, or be able to refund the postage.
If you wish to use your own courier, please get in contact.
We offer a no quibble guarantee for any product returned within 30 days provided that it is returned in its original packaging and condition.
If the item returned is faulty, we will cover the cost of return postage. You must contact us in advance of returning an item so that we can arrange an appropriate returns service. We consider a product to be faulty if it is not of satisfactory quality (i.e. what a reasonable person would be happy with, taking into account all relevant factors such as the item’s price), fit for the purpose for which it is intended and/or it does not last a reasonable amount of time, allowing for normal wear and tear.
We will refund, replace or repair any products which have defective manufacturing within 6 months of purchase. This time period may be extended, depending on the manufacturer’s warranty.
We are not able to offer refunds for accidental damage or damage caused through misuse.
Where products are ordered in a bundle and one item is returned, we will price the retained items at full price when calculating your refund. This is because we can only afford to offer the significant discounts on a bundle if its contents are purchased together.
Services are a type of bespoke customisation and are therefore non-refundable.
Please email us on email@example.com and we will be happy to discuss individual circumstances.
Distribution of certain Brands:
We are unable to distribute the following brands
Rob Allen to any country in this list
Pathos, Picasso & Epsealon to the USA.
We are able to ship to any of these locations with these brands provided we have the specific permission from the distributor in the region. We do apologise for any inconvenience caused